We are updating your payment information."

[anılcan_5288]

I want to cancel my Adobe membership, but it says you must solve the problem with your payment method. When I correct the payment method, it gives a warning that it is being updated, but it is not updated, so I cannot cancel my subscription.

[kglad · Accepted solution]

yes, correct payment first.  for help, there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.