We can’t verify your subscription status

Community Beginner ,
Sep 01, 2021 Sep 01, 2021

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Hi,
I know there're other posts about this topic but none of them solved my problem.
I'm on Windows 7 pro and everything was running just fine until like a week ago or so.
I started to get this message while running Ps or Creative Cloud "We can’t verify your subscription status".

First of all, my internet connection is fine and have multiple applications running which require internet for licensing... Including Adobe Subtance Painter, etc.

Here's what I tried so far:
- Login out and back in
- Added all Adobe applications in Kaspersky "Trusted" list.
- Even tried to suspend Kaspersky to test if that would work.

- I wanted to ininstall all the Adobe applications to do a fresh install in case it's change anything but can't because I need to be connected to uninstall the applications. !?!
- My main issue with this is that I just received today the confirmation of my payment for this month for an application I can't use!

Any solution would be much appreciated. Thank you!

Jacques

 

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Community Expert ,
Sep 01, 2021 Sep 01, 2021

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Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem

 

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Community Expert ,
Sep 01, 2021 Sep 01, 2021

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Community Beginner ,
Sep 01, 2021 Sep 01, 2021

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Thank you John.
I'm going to check this out but am just wondering... Is it something that just changed on your site since it was working fine a week ago?


Jacques.

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Community Expert ,
Sep 01, 2021 Sep 01, 2021

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I don't work for Adobe, so it is not MY site... I only know that Win7 needs to be updated to work like Win10, and this is a Microsoft issue

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Community Beginner ,
Sep 01, 2021 Sep 01, 2021

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Ah ok sorry John, haven't noticed and thought you were.
I hope someone from Adobe can kick in and help me with this because, the service pack 1 is installed, I donwloaded the "easy fix" from the link, ran it an rebooted but still nothing.
As mentioned before, what's really frustrating is that it was running just fine a week ago and again, I paid for something I can't use 😕

Jacques.

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Adobe Employee ,
Sep 01, 2021 Sep 01, 2021

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LATEST

Jacques, we strongly recommend you discontinue using Windows 7 if you wish to utilize a Creative Cloud membership.  In addition to the suggestions offered by John, please see https://helpx.adobe.com/download-install/kb/end-of-support-creative-cloud-on-windows-7.html for more information on why using a current operating system is necessary.

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Community Expert ,
Sep 01, 2021 Sep 01, 2021

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>hope someone from Adobe can kick in and help me

 

Since this is a public forum, not Adobe support, that is not very likely

 

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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