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We’ve received payment for your new plan. You’ll be able to manage this plan shortly.

New Here ,
Mar 27, 2023 Mar 27, 2023

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I cant cancel my plan. This appears and I already have the invoice

Marcos290910917msj_0-1679911480195.png

 

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Account management , Billing

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Same issue here. 

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Less anxiety and run-around getting a new Social Security card, honestly. Their automated contact option doesn't provide anything helpful. I'll probably call them today, but I will most definitely be keeping this in mind the next time I think about trying anything related to Adobe.

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Hi Rose29091191icta,

 

Happy to help!

 

In order to get help with the billing issue kindly, contact us via chat so that our support team can help you.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Hi Marcos290910917msj,

 

Thank you for writing to us. Happy to help!

 

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat for any help on billing issue.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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LATEST

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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