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weird experience with creative cloud

New Here ,
Jan 30, 2020 Jan 30, 2020

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I have bought the creative cloud pack a few days ago, but on my account it sais I dont have the paln. 
But as I tried to buy again the same plan it sais that I already have the plan..does anyone know what might be happening? 

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Account management, Activation, Creative Cloud, New user

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Enthusiast ,
Jan 30, 2020 Jan 30, 2020

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Hi Danitvrs,

 

Is there any chance you have multiple Adobe accounts? If so, make sure you are signing in with the correct ID.

 

Have you downloaded the Creative Cloud Desktop app or any of the program apps? If so, what does it say when you try to log in or open a program?

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New Here ,
Jan 30, 2020 Jan 30, 2020

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No i dont have multiple accounts, when i launch the app it shows that i have 4 days remaining

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Adobe Community Professional ,
Jan 30, 2020 Jan 30, 2020

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It sounds like your app is reverting to trial mode.  See the help article below.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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