Wel betaald, maar geen product te zien

[Ruben_Rebel5234]

Good morning,

Yesterday, I paid for an Adobe Lightroom package for €14.74. I did this through the browser, not the app.

My first problem is that I can't access my account. At least, I can, but it says I still have to pay. So I can't edit anything, even though I can see my bank statement. Problem two is that €14.74 was debited from my account twice instead of once... Could you help? When I access my account in Lightroom, I don't see my subscription anywhere. There's also nothing listed under memberships.

Hopefully, this can be resolved! Best, Ruben

[Ruben_Rebel5234]

Zie hieronder nog de screens. Ik zou het enorm waarderen als jullie mij kunnen helpen..

[kglad]

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

additionally, below are solutions some users reported:

if those all fail, change your cc language. eg, try international english

if that fails, change the install location