What a terrible, terrible company

[phreakinu97961725]

Ive had Adobe trying to bill me on every possible payment method, every 5 days for almost 2 years. Now it hasn't been every 5 days for a straight 2 years, but the past several months have been. Since I figured I would try again to cancel my account, I set off to the support site to figure out if it had gotten any easier since the last time I went around in circles here. Nope, still the same, all forced to go around in a circle or to pages that don't have the cancel account link, as the support site says.

The fact that the entire time I've had a career in IT, 26years to be exact, Adobe has always had terrible support and almost behaves like some multi-level marketing company with the ridiculous software "rentals", making it almost impossible to cancel the recurring accounts, and just the overall sliminess of Adobe, it's beyond old. Not to mention all the lawsuits for going after people for supposed "lost sales" on products that you have no idea if people would ever buy. Here's a tip: if you have to do all these things just to make a buck, or to trick people into continuing with your recurring "services, and not to mention the absurd prices for the bloatware you're passing off as a quality product, this is one company that truly deserves to go bankrupt.


Just for the record, your support loop telling me how to cancel my account for the last 20 minutes has resulted in approximately 26 tabs open in my browser from all the links I've clicked on this site. You really should be ashamed of the way your company does these things.

[kglad]

if you're having trouble canceling it's probably because you need to fix your payment method, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

once that's done, it's pretty easy to cancel.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

after cancelling, double check your account shows what you expect, https://account.adobe.com

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[phreakinu97961725]

I'm not going to fix the payment method because I've intentionally used a
card that won't work, as I've previously been unable to get the account
cancelled, despite their continued attempts to charge me. I'm not going to
be held hostage because of Adobe's terrible support. I've tried god knows
how many times to cancel this, to get support to cancel it after I told
them the issue, and nothing. So basically i'm being forced to change my
account payment method to something that works so they can immediately, and
ye again bill me for a service I haven't used and have tried to cancel, all
just so I can then spend hours trying to get a refund for an amount that I
shouldn't have been charged in the first place. I also forgot to add one
more thing that is just terrible customer service, and sadly Adobe isn't
the only company doing this, but companies farming out their own product
support to the "community". It's the equivalent of grocery stores giving
you the "priviledge" of checking out your own grocery cart, yet not giving
ou a discount for doing so.


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<personal info removed-kglad>

[kglad]

then you're stuck because you're trying to avoid your responsibility to pay.

p.s. don't reply via email or remove your signature before sending.