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What happened to my 2 free months

New Here ,
Apr 25, 2022 Apr 25, 2022

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I singed up for a yearly subscription with a student discount. There was a special offer of 2 free months + 65% discount for the rest of the year. After finalizing the purchase, I checked the scheduled date for my next payment and it's exactly a year from now. I'm wondering why I didn't get the 2 free months that were supposed to be included?

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Apr 25, 2022 Apr 25, 2022

Please contact support to get this sorted out, only they can act on such issues. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Apr 25, 2022 Apr 25, 2022

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Please contact support to get this sorted out, only they can act on such issues. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Apr 25, 2022 Apr 25, 2022

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Thank you! 😊

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Community Expert ,
Apr 25, 2022 Apr 25, 2022

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Are you sure that, as you have paid for a full year, that the 2 months were not deducted from the total?

Abambo
via mobile phone.
ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 25, 2022 Apr 25, 2022

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Yes. The issue got resolved after contacting the Adobe support directly 🙂

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Community Expert ,
Apr 25, 2022 Apr 25, 2022

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What @Abambo said was exactly right. The current offer for students in Europe is to prepay the first year with an additional discount included that's equivalent to getting two months free:

 

"This offer includes 65% off the first year and an additional saving equivalent to 2 months when paying up front. See terms.

Now £163.20/yr, Was £596.33/year."

 

https://www.adobe.com/uk/products/special-offers.html

https://www.adobe.com/uk/offer-terms/cc_full_special_offer-ste.html

 

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