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What happens after failed attempts to charge money?

New Here ,
Jul 06, 2023 Jul 06, 2023

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What will happen when Adobe tries to charge  me multiple times but cannot? So I understand If a payment fails, additional payment attempts are made after the due date. But are they trying forever to charge my account until they can actually charge me or will they stop? 

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Account management , Billing

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Adobe Employee ,
Jul 06, 2023 Jul 06, 2023

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Hi Dustin,

That's an interesting question. It is advisable to always make your payment on time to avoid any additional charges.

It is not clear from your statement what made the payment to fail. We would advice you to contact our support team here to get more help regarding this as it may involve confindential info about payment method. They will be able to provide specific information about your situation and assist you in resolving the issue.

Regards,

Shivangi

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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LATEST

Support team is at the link below

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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