What happens to my data when I stop using the premium plan

New Here ,
Jun 11, 2022 Jun 11, 2022

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Currently, I'm on the premium plan, so I have a few questions to ask:

- First: How does cloud backup work?

- Second: Will the data that I back up including my photos and presets be left or lost when I don't use the premium plan anymore?

- Third: How do I keep my presets when I log out or when I switch devices?

Thank you for reading

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Adobe Community Professional ,
Jun 11, 2022 Jun 11, 2022

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

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New Here ,
Jun 11, 2022 Jun 11, 2022

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adobe doesn't give me the items as you say

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New Here ,
Jun 11, 2022 Jun 11, 2022

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AA6B2D71-86FC-4E82-A269-356AC797BFE7.jpeg

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Adobe Community Professional ,
Jun 12, 2022 Jun 12, 2022

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What Premium Plan?

Creative Cloud, Acrobat, Adobe Express??  Please be more specific.  If you're not sure, log-in to your online account.

https://account.adobe.com/plans

 

Creative Cloud backups are optional.  What you save to the Creative Cloud files folder on your hard drive is synced to your cloud storage which you can access from any device by logging in with your browser.

https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html


Creative Cloud Assets https://assets.adobe.com
- Synced files
- Cloud documents
- Deleted files

Lightroom https://lightroom.adobe.com
- Photos
- Albums
- Edited files
- Imported files
- Deleted files

Document Cloud https://documentcloud.adobe.com
- All documents
- Starred files
- Shared files

AdobeExpress (formerly called Spark) https://spark.adobe.com
- Projects
- Brand files
- Graphics
- Web pages
- Videos

 

When you quit paying for services, your access to software & online services ends.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 12, 2022 Jun 12, 2022

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Thanks for answering my problem, Nancy O'Shea !
Lightroom mobile's premium plan means that when I stop using the premium plan, I can't access the data I previously saved I mean it works like Google Photos, even without renewal I still have access to the stuff I've uploaded before, that's what I mean

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Adobe Community Professional ,
Jun 13, 2022 Jun 13, 2022

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Make sure you have the original files backed up on other devices and/or dedicated cloud servers that you control.  When you stop paying, eventually Adobe will cut off your access to Adobe's servers.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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