What happens when a subscription is suspended?

New Here ,
Jul 18, 2021 Jul 18, 2021

Copy link to clipboard

Copied

Can someone explain what exactly happens if your subscription gets suspended? Do you have to pay any fees or the rest of the remaining bill?

Views

649

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 18, 2021 Jul 18, 2021

Copy link to clipboard

Copied

You've contracted to pay the rest of the year, but Adobe will give a 50% discount if you actually cancel. If you do not have funds your subscription is suspended (cannot run the software) but the contract doesn't go away. Indeed, Adobe would be within their rights to launch debt recovery processes, which could cost YOU hundreds of dollars extra.

Don't let it happen!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 18, 2021 Jul 18, 2021

Copy link to clipboard

Copied

Hi,

 

It depends on what type of subscription you have (Annual or Monthly) and how much time you have left on your agreed-upon subscription term.

 

You can find that information here (e.g., "Annual plan, paid monthly"):

 

https://account.adobe.com/plans

 

Then, please see Adobe's Subscription and Cancellation Terms here for more details regarding cancellation or suspension for the plan you have:

 

https://www.adobe.com/legal/subscription-terms.html

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

Copy link to clipboard

Copied

LATEST

Hi @natali5C3E,

Did you read & understand the subscription terms you agreed to when you joined?


Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines