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Where can I change my billing address?

Explorer ,
Jan 19, 2020 Jan 19, 2020

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Hi,

 

I moved and so I need to change the billing address that goes on my invoices but I can't figure out where I can do that? I can change my credit card and my profile details but there's no way to change my address?

I've tried contact support but the chatbox or whatever it is that pops open when you select "Contact us" doesn't work. 

 

Thank you.

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Account management , Billing

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correct answers 1 Correct answer

Adobe Employee , Apr 07, 2021 Apr 07, 2021

Hi, 

In order to update the Credit card or the billing address please follow the steps shared in this link:

https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

 

Thanks 

Kanika 

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Adobe Community Professional ,
Jan 19, 2020 Jan 19, 2020

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Explorer ,
Jan 19, 2020 Jan 19, 2020

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Thanks but I looked there and there's no place to change your address. You
can change everything else, but I can't see where to change my billing
address.

Sofie Couwenbergh

InfluInspect.com- Influencer vetting for thetravel industry
WonderfulWanderings.com- Tripitineraries and practical travel advice

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Adobe Community Professional ,
Jan 19, 2020 Jan 19, 2020

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Sorry, Sophie.

 

You may try the suggestion by Sheena here:

 

https://community.adobe.com/t5/get-started/how-to-change-the-billing-address-and-vat-number-invoice-...

 

Failing that you may try to send a PM/private message to Sheena about the issue.

 

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Explorer ,
Jan 19, 2020 Jan 19, 2020

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Thanks, I'll give that a look

Sofie Couwenbergh

InfluInspect.com- Influencer vetting for thetravel industry
WonderfulWanderings.com- Tripitineraries and practical travel advice

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LEGEND ,
Jan 19, 2020 Jan 19, 2020

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You do that with your Credit Card Company. If the CC company has the right address then it doesn't matter what shows up on whatever invoice Adobe sends out. It can be Cross Referenced to your CC statement.

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Explorer ,
Jan 19, 2020 Jan 19, 2020

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That doesn't seem to be correct as my credit card company has my new
address and sends my credit card statements to my new address, yet the new
address doesn't show up on my Adobe invoice.

Sofie Couwenbergh

InfluInspect.com- Influencer vetting for thetravel industry
WonderfulWanderings.com- Tripitineraries and practical travel advice

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LEGEND ,
Jan 19, 2020 Jan 19, 2020

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You are missing the point. You Cross Reference the CC statement to the Adobe invoice.

Not really sure why you even need the Adobe invoice as if this is billed to your company you just Right it off from the CC statements as a business expense.

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Explorer ,
Jan 21, 2020 Jan 21, 2020

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Not in Belgium. I need an invoice with my exact company details, including
address, in order to be able to deduct the cost.

Sofie Couwenbergh

InfluInspect.com- Influencer vetting for thetravel industry
WonderfulWanderings.com- Tripitineraries and practical travel advice

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New Here ,
Aug 06, 2020 Aug 06, 2020

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Dag Sophie,

 

Ik zit met hetzelfde probleem. Heb jij daar inmiddels een antwoord op gevonden?

Thanks,

Sarah

 
 

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Explorer ,
Aug 09, 2020 Aug 09, 2020

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I think I've had to go through customer support.

Sofie Couwenbergh

LetMeWriteThatDownforYou.com - Content strategy and copywriting
WonderfulWanderings.com- Tripitineraries and practical travel advice

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Adobe Employee ,
Apr 07, 2021 Apr 07, 2021

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Hi, 

In order to update the Credit card or the billing address please follow the steps shared in this link:

https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

 

Thanks 

Kanika 

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New Here ,
May 05, 2021 May 05, 2021

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I've been trying to follow these instructions too. The 'Billing Address' box simply does not display in the way the help page shows. Everything else is there, including post code, but nowhere to enter the street and town.

 

Business invoices need to show the correct address.

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Community Beginner ,
May 06, 2021 May 06, 2021

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It seems this problem still exists.

The help shows this:

enter-card-details.png.img

But my screen looks like this:
ShareX_0hkY9C5tnr


There is no address field I could change

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Explorer ,
May 22, 2021 May 22, 2021

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Yup, this problem still hasn't been fixed and customer support is worthless, meaning I'm not able to expense my subscription because I can't get the correct invoices.

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New Here ,
Aug 01, 2021 Aug 01, 2021

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I had the same problem. Are you trying on a mobile phone or a pc?

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New Here ,
Sep 13, 2021 Sep 13, 2021

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Hi,

 

I am also having this problem. My old address was in Sweden, but now I've been working in Germany. I'm using my German card but the address of the invoice from Adobe is still in Sweden. I could change the postcode but not the country. Upon reading the support says I have to contact Adobe to change the country but I haven't been able to reach them through phone/ chat at all. Have they removed real people support?

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New Here ,
Apr 26, 2022 Apr 26, 2022

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I am having the same problem here in Australia. Ridiculous!!

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New Here ,
Aug 02, 2022 Aug 02, 2022

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LATEST

Still an issue after more than two years, and the help page still does not reflect the reality I see. Tried several browsers. Not a good look.

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New Here ,
Jul 05, 2022 Jul 05, 2022

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Hi! I had the same problem. Try this:

 

On Adobe's website, go to "Edit billing and payment".

Where it says something like "logged in to PayPal account", click "Edit.

Click "Change PayPal account".

Click "Hi X! Isn't this you?".

Then just log in you PayPal account like the first time.

 

If you've updated your address in PayPal, Adobe will update it now too. Hope this works for you!

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