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Who requested my creative cloud account to be cancelled?

Community Beginner ,
Jun 28, 2023 Jun 28, 2023

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Got an email yesterday that Adobe processed my cancellation request and that it would end yesterday. 

I did NOT request this account to be canceled and it was just renewed this past April for a year.

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correct answers 1 Correct answer

Community Expert , Jun 28, 2023 Jun 28, 2023

contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacte

...

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Community Expert ,
Jun 28, 2023 Jun 28, 2023

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contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Beginner ,
Jun 28, 2023 Jun 28, 2023

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Thank you. This has been resolved

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Community Expert ,
Jun 28, 2023 Jun 28, 2023

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oh, good to hear! (and thank you for the feedback.)

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Community Beginner ,
Jun 28, 2023 Jun 28, 2023

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Got an email yesterday that Adobe processed my cancellation request and that it would end yesterday. same day.

I did NOT request this account to be canceled and it was just renewed this past April for a year.

 

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