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who van help me with ail support billing above? They are charging me ons samen account 1Gb and 20Gb

New Here ,
Feb 20, 2024 Feb 20, 2024

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they charrge me since some months twice on teh same account.

 

No possibility to have an answer and they cancelled my subscription

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correct answers 2 Correct answers

Community Expert , Feb 20, 2024 Feb 20, 2024

@PROMOFOTO you'll need to contact Adobe support, we can not help with payment issues here
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows popups and cookies or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

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Community Expert , Feb 20, 2024 Feb 20, 2024

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Feb 20, 2024 Feb 20, 2024

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@PROMOFOTO you'll need to contact Adobe support, we can not help with payment issues here
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows popups and cookies or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

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Community Expert ,
Feb 20, 2024 Feb 20, 2024

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there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Feb 22, 2024 Feb 22, 2024

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Hi @PROMOFOTO 

Did you contact the support team? We hope you got the issue resolved.

Regards,

Shivangi

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