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Why am being charged more without notification?

New Here ,
Mar 27, 2020 Mar 27, 2020

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So I woke up this morning noticing an extra $2.00 CAD charge to my photography plan. Anyone know why?

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Billing

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Adobe Community Professional ,
Mar 27, 2020 Mar 27, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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LEGEND ,
Mar 27, 2020 Mar 27, 2020

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Exchange Rate?

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Adobe Community Professional ,
Mar 27, 2020 Mar 27, 2020

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LATEST

Did you check your invoice online?

Please log-in to your account below.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

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NOTE: The pandemic is effecting all sectors. There are fewer Adobe agents available and wait times are longer than normal.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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