Why am I being asked if I want a 7 day free trial?

[brentcarver]

• When I try to open Photoshop, I am asked if I want a 7 day free trial. I already have an account. Thanks!

[Derek Cross]

Try logging off and on again, if that doesn't work, try uninstalling and reinstalling Photoshop using the drop-down menu in the Creative Cloud app.

[brentcarver]

Thank you!

[Manan Joshi · Accepted solution]

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[brentcarver]

Thanks!

[Just Shoot Me]

I moved your post to a better forum, Account, Payment & Plan.

[brentcarver]

I appreciate the help!