Why am I charged VAT? I have a VIES registered company.

[Nick Kouirouklis]

Hello,

I am asking because I have an annual plan, paid monthly, for the complete suite, for 37,19€ a month (I got that -40% offer Adobe gives every once in a while). My problem is, that from this amount, the 7,20€ is VAT. Now since I am registered for VAT-less transactions throughout Europe, why am I being charged this amount? My accountant says that this is wrong. Is there something we can do about it? 

[Manan Joshi]

Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[Test Screen Name · Accepted solution]

You will probably indeed need to contact Adobe but you can start by making sure your company name and VAT number are correct in your profile. Start here: https://helpx.adobe.com/manage-account/using/update-vat-id-for-eu-countries.html

[Nick Kouirouklis]

Thanks to both of you for your replies.
I will contact support.