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Why are the two plans being paid?

New Here ,
Apr 04, 2023 Apr 04, 2023

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Why are the two plans being paid?

I changed my payment card once, but the same plan must have been being paid in duplicate since then. I want to cancel it, so I have to pay a cancellation fee ㅠㅠ

 

 

스크린샷 2023-04-05 15.23.16.png스크린샷 2023-04-05 15.23.36.png

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correct answers 1 Correct answer

Community Expert , Apr 05, 2023 Apr 05, 2023

you should only be charged once.  if you fail to see a refund within 14 business days, contact adobe support.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via em

...

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Adobe Employee ,
Apr 05, 2023 Apr 05, 2023

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Hi there,

 

Happy to help!

 

We have checked your account and we see that you have two Creative Cloud All Apps subscription under the email address associated with the community which is why you were billed twice.

However, we see that you have cancelled one of them and you should only be billed for the active subscription going forward.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
Apr 05, 2023 Apr 05, 2023

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you should only be charged once.  if you fail to see a refund within 14 business days, contact adobe support.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

==========================================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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