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Why can't Adobe send me an automatic receipt of auto pay?

New Here ,
Sep 23, 2020 Sep 23, 2020

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I was just told emphatically by customer support that there's simply no possible way Adobe can send me an auto-receipt of my auto-payment. As a small business owner who uses Adobe's services for my business, this is unbelievable. Imagine if I had to remind myself to manually generate proof of payment from every expense I have at the end of each month or even just at the end of the year for tax purposes. I'd have to hire an assistant. 

 

Is Adobe not in the business of TECHNOLOGY? Come on, it's 2020 guys. My small locally-owned trash pick-up service can manage to send me an auto-receipt after my auto-payment.

 

Adobe, please figure this out for goodness sake.

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Account management, Billing

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Adobe Community Professional ,
Sep 23, 2020 Sep 23, 2020

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This is a user to user forum. I'm sorry, but we can't help with that.

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New Here ,
Sep 23, 2020 Sep 23, 2020

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Good point. I guess I imagined if any other users share this frustration, this forum may serve to highlight the issue to the company. Maybe a silly hope.

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Adobe Community Professional ,
Sep 24, 2020 Sep 24, 2020

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I find it hard to believe myself. Did you talk to a supervisor in the billing department, or just first-tier support? If the latter, I suggest trying again. If you use the chat agent, type BILLING at the first prompt so you are at least talking to first-tier support in the right department. If they can't help you, tell them you want to speak to a supervisor.

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Adobe Community Professional ,
Sep 25, 2020 Sep 25, 2020

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And I learn that I'm wrong. For whatever reason, Adobe doesn't send out automated monthly invoices. But you can get a copy by following the instructions here:

 

https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

 

Thousands of companies manage to do this; I don't understand why Adobe can't/won't. Sorry about that, but I hope the above helps.

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New Here ,
Sep 25, 2020 Sep 25, 2020

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Thank you for your help and input, really appreciate it.

--
“Dwell on the beauty of life. Watch the stars, and see yourself running
with them.”
- Marcus Aurelius, *Meditations*

“There is more to life than simply increasing its speed.”
- Mohandas Karamchand Gandhi

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