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why does Adobe's application verification suck so bad?

Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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beginning to take 5 to 20 minutes quite often just to verify my stupid Adobe software before i can use it. 

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Community Expert ,
Jun 18, 2021 Jun 18, 2021

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other than a rare less than one minute sign on, the overwhelming majority of users just open their software and use it.

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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I would think that Adobe would work hard to make it less of a problem. If it happened more than once a month it would be too much. It's 2021. The international company I work for can verify me in seconds. Why can't Adobe?

 

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Community Expert ,
Jun 18, 2021 Jun 18, 2021

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it's not clear what you're talking about.  if you want help, you need to explain more clearly.

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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Read the entire thread. It took over 20 minutes to get Adobe to recognize my applications and allow me to use them. I had to sign-on and re-sign-on 6x before it worked. This happens 1-2 per month. I've had the full Adobe Suite for over 7 years. 

Once when my internet was down for maintainence I was unable to use Adobe products which I pay for every month. Called Adobe, they said sorry in a dismissive tone. 

Can I make this more clear so you can understand that Adobe has a problem? If you are trying to be a spokesperson for Adobe you might want to stop. Your in a hole and it's just getting deeper. 

Adobe has a problem. They should be smart enough to fix it.

 

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Community Expert ,
Jun 19, 2021 Jun 19, 2021

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these are user-to-user forums.  if you have a bug report/suggestion for adobe you can make it here, https://www.adobe.com/products/wishform.html

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Community Expert ,
Jun 18, 2021 Jun 18, 2021

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