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Why doesn't the payment details pop out window load?

New Here ,
Oct 20, 2023 Oct 20, 2023

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I have tried on different browsers (edge and chrome) and on a pc and an Iphone.  I have allowed pop ups in the browser settings. 

 

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Account management , Billing

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Community Expert ,
Oct 20, 2023 Oct 20, 2023

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are you trying to make a purchase? if so, contact adobe support.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Oct 20, 2023 Oct 20, 2023

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Hi @tassythompson,

This is weird. Does it happen only with Adobe related transactions? 

Let us know. 

Regards,

Shivangi

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