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Why has my monthly subscription stopped?

New Here ,
Jun 24, 2021 Jun 24, 2021

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Hi

 

I was paying monthly on a still active card with no problems. Days ago my pro stopped working. I had to start a new 7 day trial and its asking me to buy again??? Why? Card has no problems.  Is there a customer support number where I can talk to someone.

 

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General troubleshooting

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correct answers 1 Correct answer

Adobe Community Professional , Jun 24, 2021 Jun 24, 2021
You should contact Adobe directly for help with this issue: General help page: https://helpx.adobe.com/contact.html Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen Phone support: https://helpx.adobe.com/contact/phone.html Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under...

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Adobe Community Professional ,
Jun 24, 2021 Jun 24, 2021

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You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone support: https://helpx.adobe.com/contact/phone.html

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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