why i lost my money

[you5FF5]

first i use (email address removed by moderator)  to login the create cloud, 

and today i regist with the (a different email address removed by moderator) to buy and try the plan , 

but the application can not uninstall in my pc,and my pc is all inspired,all can not use,and can not download the soft by the new one (the 2nd address referenced also removed by moderator).

[Peru Bob]

Please go to Adobe Customer Service (make sure to sign into your Adobe account first) :
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[John T Smith]

Your personal information removed for your protection
This is a public forum, not Adobe support, please do not post personal information

Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Nancy OShea]

Does your PC meet the mininmum system requirements to run Creative Cloud + your OS + all other apps you intend to use?  Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html