Why in the world can't we change our primary email to one that was previously used?

Community Beginner ,
Jul 19, 2022 Jul 19, 2022

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I followed the instructions here in order to swap my primary with my secondary email address, as I will no longer use the first one. Turns out, I still get the infamous

Screenshot 2022-07-19 at 11.11.45.png

I logged out, I tried even a third email address so I could swap it again, but guess what I found:

Screenshot 2022-07-19 at 11.12.33.png

Right.... Thanks Adobe, I can't wait for the day a competitor jumps in and lets you know that 1 on 1 customer support is essential.

 

Does anyone have a solution for this? I mean, just asking, as even with paying the Cloud subscription (not cheap) I don't have the right to talk to an Adobe agent... none of us can, unless we have an enterprise account. Too poor, huh?

 

Yours,

-Daniela.

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Adobe Community Professional ,
Jul 19, 2022 Jul 19, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Jul 19, 2022 Jul 19, 2022

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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