Why in the world can't we change our primary email to one that was previously used?

[Pinguinoverde]

I followed the instructions here in order to swap my primary with my secondary email address, as I will no longer use the first one. Turns out, I still get the infamous

I logged out, I tried even a third email address so I could swap it again, but guess what I found:

Right.... Thanks Adobe, I can't wait for the day a competitor jumps in and lets you know that 1 on 1 customer support is essential.

Does anyone have a solution for this? I mean, just asking, as even with paying the Cloud subscription (not cheap) I don't have the right to talk to an Adobe agent... none of us can, unless we have an enterprise account. Too poor, huh?

Yours,

-Daniela.

 

[Peru Bob]

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.