Why is the cost of my subscription increasing?

[Lassaad_Essafi9589]

i need the Adobe Support Email address, i can't find it , please HELP!!!

[kglad]

what problem are you having?

[Lassaad_Essafi9589]

:warning: Warning: This email originated from outside your organization. Do not click links or open attachments unless you recognize the sender.

[kglad]

@Lassaad_Essafi9589 

to what is your last post addressing?

[Peru Bob]

There is no public support email.

Is this a billing or an account issue?

Or a technical issue?

[yosr28256054rxd4]

Billing , i need an explanation for the increases from " US$ 359.88 → US$ 659.88 → US$ 779.88" ??

[yosr28256054rxd4]

Billing , i need an explanation for the increases from  US$ 359.88 → US$ 659.88 → US$ 779.88 ??

[kglad]

what are the dates of those increases?

[yosr28256054rxd4]

[yosr28256054rxd4]

As requested, here are the exact dates and amounts of the price changes for my Creative Cloud All Apps annual plan:

November 23, 2022 – Renewal charged at US$ 359.88/year 

November 23, 2023 – Renewal charged at US$ 359.88/year

November 23, 2024 – Renewal charged at US$ 659.88/year

Upcoming renewal on November 23, 2025 , Displayed in my account as US$ 779.88/year (not yet charged).

These increases on 2024 and the upcoming 2025 were never communicated to me, and I did not agree to any plan or pricing changes

[kglad]

about 1 month before plan renewals adobe emails renewal reminders with the anticipated cost.  for some recipients this goes to their spam folder.

in addition, annual price increases are posted by adobe on the adobe site.

[yosr28256054rxd4]

my situation is different, and I would like to clarify it:

My subscription was originally purchased during a Black Friday promotional period, at a reduced annual price of US$ 359.88.
Logically and contractually, promotional pricing should renew at the same date and under the same promotional terms, unless Adobe clearly notifies the customer that the promotional renewal will change.

My renewals in 2022 and 2023 were correctly charged during the Black Friday period at the same discounted price.
That confirms the fact that my subscription was tied to the Black Friday renewal terms.

I never received any notification (not even in spam) informing me that my promotional pricing would be removed or that the renewal date and amount would be changed.
Because of this, the jump from US$ 359.88 → US$ 659.88 → US$ 779.88 was unexpected and not something I agreed to.

Given this situation, I kindly request your to Restore my plan to the original Black Friday pricing, i Need a HELP plz 

[Peru Bob]

@Jeffrey_A_Wright 

[Jeffrey_A_Wright]

@yosr28256054rxd4 did you log in with the incorrect account? I don't see any active subscriptions under the account you used for your recent posts.

@Lassaad_Essafi9589 I am unsure, if you are @yosr28256054rxd4, but your account history matches the screenshots that @yosr28256054rxd4 posted. Please be very careful when logging in to online services that you are using the correct account. You have made this public discussion a bit more confusing by posting as two different people.

For information on the new additions that are included with the Creative Cloud Pro plan, see https://helpx.adobe.com/creative-cloud/apps/manage-plans/changes-to-individual-plan.html. You will want to follow the instructions in https://helpx.adobe.com/creative-cloud/apps/manage-plans/changes-to-individual-plan.html and change your plan if you do not wish to use the additional features included with the Pro plan.

[yosr28256054rxd4]

I purchased the Creative Cloud All Apps Pro (100GB) plan during Black Friday 2022, and my invoices for 2022 and 2023 were both US$359.88. In 2024, the renewal unexpectedly increased to US$659.88, and my account now shows US$779.88 for the next renewal ,  but I never received any price-increase notification, and I did not change or upgrade my plan.
According to the links provided, these increases apply when switching to the Pro plan, but I already had the Pro plan from the beginning, so the explanation does not match my case. My Adobe account name is Lassaad_Essafi9589, but when I sign in online Adobe automatically logs me into my secondary Gmail address, which may be causing confusion in my account records.

Could someone please clarify why my Pro plan increased from 359.88 → 659.88 → 779.88 with no notice, and confirm whether the original Black Friday price (or current Black Friday price) can be restored??

[kglad]

redemption codes only apply to current plans if the redemption code plan exactly matches the current plan.  otherwise, the redemption plan and current plan run concurrently, not consecutively.

[Kanikas]

Hi yosr28256054rxd4, 

The Black Friday plan offer is only valid for the first year and after that it renews to the normal price. I would suggest you to get in touch with our support team to know about the price change. 

Please use this link: https://adobe.ly/48jl1hv;

Thanks 
^KS