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Why on Earth am I being charged twice for Photoshop and Lightroom??????

Community Beginner ,
Sep 29, 2022 Sep 29, 2022

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I've had a Photography Plan for over a year, a few weeks ago I decided to uprade to a full plan.

But what I nice surprise, now I'm being charged BOTH plans and if I try to cancel my Photography Plan I have to pay for the remaining time.

So here I am, feeling stupid and paying for TWO plans when it's obvious that I cannot make any use of that.

And of course, there's no way to contact with Adobe about it.

Definetly never signing again with Adobe, looking forward to change to another platform.

TOPICS
Account management , Billing

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correct answers 1 Correct answer

Community Expert , Sep 29, 2022 Sep 29, 2022

you won't have to pay for cancelling your photography plan and you can contact adobe support.

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee

...

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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you won't have to pay for cancelling your photography plan and you can contact adobe support.

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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Community Beginner ,
Oct 05, 2022 Oct 05, 2022

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Thank you, the problem was the cookies, apparently I had to reset the options so that the Chat window would be visible.

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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you're welcome.  was support able to refund the duplicate plan?

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Community Beginner ,
Oct 05, 2022 Oct 05, 2022

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They told me that it should've be done withint a few days, so I assume it'll be OK.

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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sounds good. obviously, check to confirm they follow through.

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