Why was there a deduction when I don't Adobe?

[IcyMaroon2445]

There was a billing made under "Illustrator" when i don't even have any plans/subscriptions. I am very unhappy right now. Can anybody explain to me? I can't even find an email address or contact number for me to address this situation.

[kglad · Accepted solution]

if you've never started an adobe trial or subscription, report fraud to your credit card provider.

otherwise, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.