Will I be double-charged for upgrading from Substance 3D Texturing to 3D Collection plan?

New Here ,
Nov 20, 2021 Nov 20, 2021

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Hi, 

 

I have just bought the Substance 3D Texturing monthly plan for 20$/month and then realized that I can't download 3D models from Adobe 3D Assets Library with this plan which is only available with the Substance 3D Collection plan. My question is will I be double-charged if I now buy the Substance 3D Collection plan whch is twice as expensive - 40$/month? 

 

Thanks.

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Adobe Community Professional ,
Nov 20, 2021 Nov 20, 2021

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Nov 20, 2021 Nov 20, 2021

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Ok thanks for the info! 

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Adobe Community Professional ,
Nov 20, 2021 Nov 20, 2021

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You'll need to cancel your current plan before you can order a new one.  And there is 50% early termination fee.  But it might be worth it to you if you have only a few months remaining on your current 12 month plan.  Or if you ask nicely, the Agent might waive the termination fee for you. 😇


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

================
CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 21, 2021 Nov 21, 2021

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Thanks a lot for this info Nancy!

 

I have a monthly subscrption (not annual) - I spoke aith Adobe Helpdesk agent yesterday and he told me that if I buy 3D Collection subscription today the difference between Substance 3D Texturing and Sustance 3D Colletion will be refunded back to me. Not sure if it's really the way it's going to hapen though. SO I decided to stay on 3D Texturing Plan for now and decide after a month whether I want to upgrade to 3D Collection or not. 

 

Once again thanks for the info!

 

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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>I have a monthly subscrption (not annual)

 

Are you sure? You MAY have an annual plan with monthly payments

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New Here ,
Nov 20, 2021 Nov 20, 2021

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Hi, 

 

I have just bought the Substance Texturing monthly plan for 20$/month and then realized that I can't download 3D models from Adobe 3D Assets Library with this plan which is only available with the Substance 3D Collection plan. My question is will I be double-charged if I now buy the Substance 3D Collection plan whch is twice as expensive - 40$/month? 

 

Thanks.

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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