Withdrawing money from my account

[brownvera@gmail.com]

Hello.

I ask you to clarify the situation for me. An amount of $60.21 was withdrawn from my bank account. I didn’t download and now I can’t download and I don’t want to download Creative Cloud All Apps (for which it seems to me you withdrew money). I ask you to return this money to my account. Or explain to me why you withdrew this money.
Sincerely, Vera Brown

[kglad · Accepted solution]

contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Shivangi_Gupta]

Hi brownvera@gmail.com,

We appreciate you contacting us. As per your account info, you have an active subscription of Adobe Creative Cloud All apps since 1 month and 4 days. This is the reason you have been charged.

If you wish you can cancel the subscription as per Adobe policies. However, in your case it seems like there is some confusion about who subscribed for the services.

We totally understand that this needs a secure chat session to discuss details. 

You can contact our support team as mentioned by @kglad.

Let us know if you have any questions.

Regards,

Shivangi