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Wofür ist diese Rechnung ?

Community Beginner ,
Jul 02, 2023 Jul 02, 2023

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Habe heute eine Rechnung von Adobe Systems Software 044-207-3650 D24 372 erhalten !!! Habe weder ein Abo noch sonst etwas bitte Hilfe 

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Community Expert ,
Jul 02, 2023 Jul 02, 2023

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did you start a trial (which automatically becomes a subscription unless explicitly cancelled) or download some adobe stock photos?

 

if not, and you suspect fraudulent use of your credit card, contact your credit card issuer to report the fraud.

 

<moved from enterprise & teams>

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Community Beginner ,
Jul 02, 2023 Jul 02, 2023

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Wo sehe ich das ich eine Testversion gemacht habe ? Bitte helfen 

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Community Expert ,
Jul 02, 2023 Jul 02, 2023

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contact adobe support and ask. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Beginner ,
Jul 02, 2023 Jul 02, 2023

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Vielen lieben Dank für die Tipps leider sind am eichende keine Mitarbeiter da bin verzweifelt !!!! Werde es morgen ab 8 Uhr noch einmal probieren und es meiner Bank melden 

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Community Expert ,
Jul 02, 2023 Jul 02, 2023

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>Where can I see that I have made a trial version?

 

Do you not remember putting your financial information into a purchase page?

-Log-in to your Adobe account and click this link https://account.adobe.com/plans

 

Did you buy something on your cell phone from Apple or Google play store?

 

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Community Beginner ,
Jul 02, 2023 Jul 02, 2023

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Haben nachgesehen da ist kein Abo vorhanden wofür dann diese Rechnung und warum bin ich bei Adobe angemeldet ? Help 

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Community Expert ,
Jul 02, 2023 Jul 02, 2023

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it looks like it may be an adobe stock purchase.

 

don't stress. your claim to avoid a fraudulent charge is not limited to the first few days after discovery.

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Community Beginner ,
Jul 02, 2023 Jul 02, 2023

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Danke dir  für dir tröstender Worte ,trotzdem ich denke mir wenn jetzt schon Geld abgebucht wird dann folgt die nächste Abbuchung usw  und für jeden Kauf gibt es eine Bescheinigung da ist nichts ☹️

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Community Expert ,
Jul 02, 2023 Jul 02, 2023

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credit card issuers are usually available even during holidays/weekends.

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New Here ,
Feb 29, 2024 Feb 29, 2024

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von meiner Kreditkarte wurde am 05.02.2024 erneut der Betrag Fr.23.70 abgebucht. 

Ich habe einmalig diese Software bezogen.

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Adobe Employee ,
Feb 29, 2024 Feb 29, 2024

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Hi Andrea,

As per your account info, the subscription has been cancelled today and the term will end on March 4, 2024. 

Let us know if you have any questions.

Regards,

Shivangi

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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for others, adobe subscriptions automatically renew unless explicitly canceled.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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