Wont let me cancel subscription!!

[Auralua244440147l0z]

I signed up for a seven day trial and was told I could cancel after the trial and get a refund if it was still in the first two weeks of purchasing.  My account has charged me for a month and still shows me as a "free profile".  How can I cancel and get a refund??

[LinSims · Accepted solution]

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

[Robert250148760mjj]

I have a problem now not cancelling my trial subscription on time because Adobe account is not available and working?

[LinSims]

You have to contact Customer Support. There's nothing we can do here to diagnose why Adobe says your account isn't available.

If you think you already cancelled the trial subscription, check your email for the confirmation from Adobe. Be sure to check your spam folder also, just in case your provider's spam filters are feeling hypersensitive.

[kglad]

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human inform the agent that you want to cancel.

[Padraic30722591eup7]

I've been trying to cancel a subscription for months and keep getting the same error message when I try to cancel the plan. Customer service chat wont cancel it for me either. Unnaceptable from a company like adobe. Very dissapointed and not sure how I can get this resolved

[kglad]

@Padraic30722591eup7 

and why won't they cancel it?