would like to ask if there is a way to reduce the penalty fee because it is too burdensome.

[미리5E31]

Hello, I am currently using the student annual plan, but I would like to terminate the annual plan because it is no longer used in the cost and class.
I know that cancellation of the annual plan in the middle will result in penalties, but I would like to ask if there is a way to reduce the penalty fee because it is too burdensome.

[c.pfaffenbichler]

This is primarily a user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.

[Manan Joshi]

As mentioned you need to contact support only they can help you in such a matter. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan