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would like to ask if there is a way to reduce the penalty fee because it is too burdensome.

New Here ,
Jul 07, 2021 Jul 07, 2021

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Hello, I am currently using the student annual plan, but I would like to terminate the annual plan because it is no longer used in the cost and class.
I know that cancellation of the annual plan in the middle will result in penalties, but I would like to ask if there is a way to reduce the penalty fee because it is too burdensome.

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Adobe Community Professional ,
Jul 07, 2021 Jul 07, 2021

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This is primarily a user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.

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Adobe Community Professional ,
Jul 07, 2021 Jul 07, 2021

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As mentioned you need to contact support only they can help you in such a matter. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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