Wrong address and incorrect taxes charged on annual renewal invoice

New Here ,
Dec 27, 2021 Dec 27, 2021

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I am in BC, Canada.  I received an auto renewal invoice for Adobe Acrobat Pro that has my name but an address in Ontario, Canada. Not my address and this is not an address in my profile.  The address on the invoice is in Ontario, so I was charged HST (tax) instead of GST, which should have been charged as I live in BC.  So I have been overcharged.

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Adobe Community Professional ,
Dec 27, 2021 Dec 27, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Adobe Community Professional ,
Dec 27, 2021 Dec 27, 2021

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.htmld-avoid-disasters/

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LEGEND ,
Dec 28, 2021 Dec 28, 2021

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I don't think you need to ask for an activation count reset, that's for older software. But you do need to contact Adobe to sort this out. WARNING: Adobe WILL NOT CONTACT YOU. If someone does send a private message saying they will sort it out, they are a fake - and just want your personal details, so they can rob you...

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Adobe Community Professional ,
Dec 28, 2021 Dec 28, 2021

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quote

I don't think you need to ask for an activation count reset,


By @Test Screen Name

 

I forgot to remove that part from my macro.  I've edited it out. Thanks.

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New Here ,
Jan 03, 2022 Jan 03, 2022

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Issue has been resolved by cancelling the account and setting up a new account. I was immediately fully-refunded. Happy with the responsiveness.

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