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Wrong Billing information

New Here ,
Aug 20, 2020 Aug 20, 2020

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Hi, I am currently trying to purchase the yearly adobe creative cloud plan with the student discount since I will be going into a graphic design program in the fall. However, every time I get to the final step, a message pops up that says something along the lines of "incorrect billing information" telling me to double check that my information is correct. Well I have double checked about ten times now and I am 100% certain that everything is correct but the message continues to come up. I also know for a fact that I have enough funds in my account to make the purchase so why is this happening? Please get back to me as soon as possible.

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correct answers 1 Correct answer

LEGEND , Aug 21, 2020 Aug 21, 2020
This forum system is not a direct link to Adobe support. We are just users like you and can't help with account questions. You need to contact Adobe directly through the Chat system at the link below. https://helpx.adobe.com/contact/support.html Select the chat icon at the bottom right of the page to open a chat session. Type in AGENT into the chat window to connect directly to a person rather than the AI System. Best of Luck

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LEGEND ,
Aug 21, 2020 Aug 21, 2020

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This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

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