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Wrong charges

New Here ,
Oct 02, 2023 Oct 02, 2023

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I used a trial period for Illustrator in August 2023 and canceled within the free trial period. I was charged for two months until I contacted customer services. But they refused to refund the money. Is there any way to get my money back? Will Adobe help? For the wrong charges.

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Community Expert ,
Oct 02, 2023 Oct 02, 2023

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contact adobe support to correct. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

 

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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