@Dakaila23930106qf8f, this is a user to user forum. You will need to contact Adobe support to help you with your problem. You can start a chat session by clicking on the blue Contact Us button under the Help and Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.
Also, you have posted in the Photoshop Elements forum. Since Elements is not a subscription service, I am moving your question to the Accounts and Subscriptions forum. Perhaps someone there may give you a better way to get to the right department at Adobe.