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Wrong email registered. Can't login or cancel

New Here ,
Nov 04, 2021 Nov 04, 2021

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When registering for a Photoshop trial I accidentally entered the wrong email account, one which I do not own or control. Apparently Adobe doesn't confirm emails when setting up new pay accounts?

I'm now trying to access the account to cancel it, but I can't because the security code needed to login is being sent to an email that I have never had access to. I don't see any relavent topics here, and real human support seems non existent.

Any help would be appreciated.

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correct answers 1 Correct answer

Adobe Employee , Nov 05, 2021 Nov 05, 2021

Dallyn, please see https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html for information on how to update the e-mail address associated with an account. If you need assistance, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a support team member can assist you.

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Community Expert ,
Nov 05, 2021 Nov 05, 2021

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Moving thread to the Account, Payment, & Plan forum from Using the Community

 

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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Dallyn, please see https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html for information on how to update the e-mail address associated with an account. If you need assistance, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a support team member can assist you.

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New Here ,
Mar 28, 2022 Mar 28, 2022

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Sigh, I encountered this too. And it seems you can only have live support if you have an active plan (not a free trial). Did you happen to set a password for the "wrong email account" after registering for the photoshop trial?

 

I suggest checking your credit card transaction records more carefully from now on; like hopefully no one actually owns that "wrong email account" and ends up being able to abuse your credit card details somehow.

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New Here ,
Mar 28, 2022 Mar 28, 2022

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Statement retracted. I followed the advice in here: https://community.adobe.com/t5/account-payment-plan-discussions/two-accounts-can-t-cancel-one-becaus...

 

Basically, in the chat system, type "AGENT" to bypass the chatbot and speak to a real person. They can help you cancel the trial plan registered on the wrongly entered email address.

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New Here ,
Apr 18, 2023 Apr 18, 2023

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They are actually taking my money. My credit card just got charged again after a year. They should have an email confirmation. How can a large company do this? I will have to cancel my credit card so they won't charge? I made a typo on my email and the account was set up to a non existent email. Yet still they are charging my credit card. Who do I contact?  Can't they verify my credit card and stop charging me for a non existent account? 

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Adobe Employee ,
Apr 18, 2023 Apr 18, 2023

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Babita, I am sorry, but I don't see active memberships under the e-mail address you used to post to this public discussion forum. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session with a member of our support team so any charges can be investigated.

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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LATEST

@Babita294703454suu 

 

 

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

 

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