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Wrong Invoice Language

New Here ,
Feb 04, 2025 Feb 04, 2025

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Greetings, colleagues. I live in Ukraine and use Engllish as the primary language.  Despite this, I keep on receiving emails and Adobe Transaction Invoices each month in a wrong language, that is ruZZian. ruZZia wages war against Ukraine, and it's painful to see the enemy's language (ruZZian) in my emails from Adobe. I applied to the Support team via the chat a number of times. Each time I applied, the Agents have been very friendly and helpful, and assured me I was going to obtain Ukrainian or English versions of my emails and invoices the next time. However, I keep on receiving the emails and invoices in ruZZian over and over again. 

What can I do about it? Can this problem be solved? Is it possible to get the invoices and emails in Ukrainian or English at all? How many times do I have to apply to the support agents to make sure my request is met?

Thank you

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Account management , Billing

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Adobe Employee ,
Feb 05, 2025 Feb 05, 2025

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Hi @arrideo.photography,

We appreciate you reaching out. Please contact our support team to get the invoice language checked. You can start a private chat session here: https://adobe.ly/4aL5PKM

Let us know if you have any questions.


^SG

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New Here ,
Feb 05, 2025 Feb 05, 2025

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Dear Shivangi,

I have contacted the support team a number of times (5 or 6, I believe) but in vain. Every time I contacted the support agents via the private chat, all of them have been very friendly and supportive, and promised to make sure the next time the language would be set to English. However, this never happened in reality. So, are there any other options available?

 

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Community Expert ,
Feb 05, 2025 Feb 05, 2025

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no.  you have to go through support.

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