Wrong (Old) VAT number on invoice

[Whatty55]

Hello,

Recently I renewed Adobe Creative Cloud license. As my payment method and VAT ID has changed I updated them, as instructed on Adobe support page here and here it is quite easy. However to my surprise invoice issued was on former VAT ID, for which to be sure it won't be invoiced, payment method was deleted, before entering new payment method.

I was like it's not a big deal I will just contact support, so I did via chat and was told ticket was created. After a week I've sent a reminder in the ticket asking to correct VAT ID. Now, few minutes ago I received e-mail that due to cancelling plan I will not receive support and ticket is closed... I can't review ticket and contact team again. I cancelled plan not to be billed wrong again, I think it is understandable, especially that my plan is valid until 30 January 2025.

In short I followed Adobe instructions to make correct payment and was billed with wrong VAT ID, I triple checked, if ID is correct, as for tax authorities it is quite important. New credit card was billed with an old (non existing in payment methods) VAT ID.

Frankly due to high subscription cost, if this issue won't be solved I will be forced to switch from Premiere to other programme. My plan  is valid for another 2 weeks, so I don't understand why I am not receiving support, especially with such a simple issue.

Since I followed Adobe instructions and based on above, I believe the issue is on Adobe side. IDK maybe it is due to costs saving, or any other reason but you can't just invoice with whatever data you like, I am quite sure this is not legal. I know the amount is not massive, but I feel like a big corporation is exploiting it's position and if I must, in free time I will accept the challenge.

Having said that I hope this trivial issue can be solved soon and we can work togheter.

Best regards

[John T Smith]

This is a public forum with mostly other users, not Adobe support
Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
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[kglad]

cancellation can't be undone.  that was an mistake.  you'll need to resubscribe.

contact adobe support via twitter/x and see what can be done.

[Jeffrey_A_Wright]

Whatty, thanks for posting your concerns. Please use the steps listed in ttps://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to make any additional updates or want to review your active support case ADB-37948017-X9C2. I see your most recent response is visible, but if you continue to encounter problems reaching us, or updating the support case, then use a different device. Devices and networks managed by organizations may be blocked from reaching us by design. ^JW

[Jeffrey_A_Wright]

Sorry, the correct URL is https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to manage your support case.

[Whatty55]

Thank you Jeffrey, I wrote again in the ticket.
Regarding kglad comment, paradox is I cancelled to avoid further invoicing issues, this is billing issue not from my side, so I don't think correct invoicing is part of support. If yes then if I made a mistake in invoice to my customer, I would just say "Please by another product, so I can provide you with correct invoice on earlier purchase"? Because this is situation we have now. Moreover I was sure it is working like any other subscription model, you cancell but have full service until end of current subscription period.
Adobe invoiced with EU entity and by EU law invoice must be issued, as per billing details provided. I don't think it is working different in other countries. F.e. in US you provide address A and are invoiced for address B? I don't think so.