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Wrong payment - I need a refund

New Here ,
Nov 22, 2022 Nov 22, 2022

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HI there,

 

Can someone tell how to contact adobe, I have been charged for a plan that it was cancelled.

 

Thanks in advance

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Billing

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correct answers 1 Correct answer

Community Expert , Nov 22, 2022 Nov 22, 2022

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Nov 22, 2022 Nov 22, 2022

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

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New Here ,
Nov 23, 2022 Nov 23, 2022

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xat is only active when you have a paid subscription. That's why I have to come to the community to ask for help. There is no way I can get in touch with payment department... sigh...

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Community Expert ,
Nov 23, 2022 Nov 23, 2022

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use phone or twitter 

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