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Wrong Payment: I need refund and subscription cancellation

New Here ,
Jan 12, 2023 Jan 12, 2023

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Hello,

I had been trying to cancel my adobe pro subscription for a few hours... as I had not been using the service more than n months.

Each time I tried to click subscription managing I was given a alert of problem with payment details and if I wish to continue with altering my monthly plan I need to secure my purchase details. So I modified and saved the purchase detail hoping to proceed to plan cancellation page. What I was given was an email of unwanted purchase invoice and still no progress on plan management page(literally can not proceed to cancellation page)

So what I would really appreciate is;

To get a refund of the purchase happened at 13 of January (and if it is possible, refund of former payments because I had never used the service)

To cancel further subscription.

Thank you for reading this and I hope for a speedy reply.

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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