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Hi there,
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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
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Don't you have a Teams / Enterprise account? Ask your admin to contact your Adobe rep about changing the billing terms from monthly to annual. Fellow product users cannot help you with an account problem.
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Just cancel the monthly subscription and start a yearly one the next month. It's also cheaper...
To cancel your current subscription:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
To start a new one: