You, as a company are, like others, morally bankrupt

New Here ,
Jan 05, 2022 Jan 05, 2022

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Why am I trapped in a one year commitment? Does this company not make enough from subscription fees from government and commerical contracts and subscriptions that they have to trap other average users in un-cancellable commitments?

 

I had to have this software to insert ONE signature. I figured that no big deal I will cancel before the end of the trial subscription. Well I had to go on an active duty deployment and couldn't cancel; I tried to call every call goes straight to a busy/disconnected tone. I figured that Adobe was a big enough company, they may work with me once I am able to cancel. To my suprise, they are not. 

 

I don't need this software or want it, please help me out here. but probably not since... well the title says it all. 

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LEGEND ,
Jan 05, 2022 Jan 05, 2022

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Whether we agree with you or not, we can't help, because we aren't Adobe employees. This is a community forum.

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Adobe Community Professional ,
Jan 05, 2022 Jan 05, 2022

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>one year commitment?

 

Because you agreed... When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jan 05, 2022 Jan 05, 2022

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You can sign PDF documents with FREE Acrobat Reader.  Not sure why you bought a 1 year subscription plan if you didn't need one.

 

FREE Acrobat Reader -- view, comment & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

Paid Acrobat Pro DC -- the complete solution for creating and saving PDF.
https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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