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You charged me a fee every month even though I did not use the product. Could you please refund the

New Here ,
Apr 17, 2024 Apr 17, 2024

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You charged me a fee every month even though I did not use the product. Could you please refund the fee?

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Community Expert ,
Apr 18, 2024 Apr 18, 2024

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use of any subscription/lease isn't relevant.  did you have a trial/subscription?

 

you can check https://account.adobe.com

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Community Expert ,
Apr 18, 2024 Apr 18, 2024

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

-or have Adobe support cancel your subscription using the "autoOpen" Chat link below
-Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
-This is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
-Not using the program(s) does not mean you do not have to pay
-If you rent a car and park it in your garage and never drive it, or you rent an apartment and you never live in it, you are still obligated to pay

 

This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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