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You guys have been charing my paypal account twice from the beginning.

New Here ,
Jul 09, 2023 Jul 09, 2023

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I don't know what is going on, but you guys have been charging my paypal account twice for one product; 

 

PHLT,ALL,MLP,DRI01,MUN,001,N/A,1 YR NEW
Item# 65319695.

 

Is it possible to get full refund on this and cancel this double charging incident without making me pay for penalies? 

 

 

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Account management , Billing

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Community Expert ,
Jul 09, 2023 Jul 09, 2023

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yes, adobe will correct their errors.  just contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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