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You'll be able to manage this plan shortly

New Here ,
Nov 08, 2022 Nov 08, 2022

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I want to cancel my illustrator plan that has been activated, but I don't see the option to cancel and delete my credit card information.
Can somebody help????

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correct answers 2 Correct answers

Community Expert , Nov 08, 2022 Nov 08, 2022

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

or

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connec

...

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Community Expert , Nov 08, 2022 Nov 08, 2022

In that case, contact Adobe Customer Support, as in the reply by  John T Smith.

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

or

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Nov 08, 2022 Nov 08, 2022

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When i go to "Plans and payments"  i only have "You'll be able to manage this plan shortly" No "manage plan" or "cancel your plan option" 

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

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In that case, contact Adobe Customer Support, as in the reply by  John T Smith.

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