You must resolve a problem with your payment information before you can make any changes to your pla

[Rounty35809589yqdr]

I signed up for a Creative Cloud subscription where I was given 7 days of free use. In the end, I didn't have enough money on my card to pay the fee. But I did not cancel the subscription. Now I can't cancel it because it says "you must resolve a problem with your payment information before you can make any changes to your plan. If you do not take action, your plan will be suspended." How can I cancel this plan?

[kglad]

contact support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Shivangi_Gupta]

Hi @Rounty35809589yqdr,

As per your account info, you have cancelled your subscription on the 13th day. You are eligible for complete refund which should be credited to your bank account within 5-7 business days.

Let us know if you have any questions.

Regards,

Shivangi 

[Aranyak3850254169e9]

Hi! I am unable to cancel my "Adobe Stocks" subscription. When I try to click "Manage Plan", it says-"You must resolve an issue with your payment details before making any changes to your plan." Hence, I am being unable to cancel my plan. What should I do? Is there a mail ID where I contact?

[kglad]

you need to fix your payment method.  you can do that yourself - https://helpx.adobe.com/manage-account/using/update-billing-information.html, or with the help of adobe support (per previous post).

[Khadija Narimanli]

It was not working

[kglad]

@Khadija Narimanli 

did you contact adobe support?

[kglad]

ie, check your account - https://account.adobe.com

[poison apple]

[kglad]

repeating yourself 4 times is a bit much, but i think it's expected.

[malachi_3151]

I believe they are trained into trying to coerce you into keeping your subscription if it's possible, I just had to tell my representative that I wanted to cancel 3 times as well lol.

[kglad]

yes, know what you want and stick to it.