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You must resolve a problem with your payment information before you can make any changes to your pla

New Here ,
Mar 01, 2024 Mar 01, 2024

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I signed up for a Creative Cloud subscription where I was given 7 days of free use. In the end, I didn't have enough money on my card to pay the fee. But I did not cancel the subscription. Now I can't cancel it because it says "you must resolve a problem with your payment information before you can make any changes to your plan. If you do not take action, your plan will be suspended." How can I cancel this plan?

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Community Expert ,
Mar 05, 2024 Mar 05, 2024

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contact support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Mar 06, 2024 Mar 06, 2024

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Hi @Rounty35809589yqdr,

As per your account info, you have cancelled your subscription on the 13th day. You are eligible for complete refund which should be credited to your bank account within 5-7 business days.

Let us know if you have any questions.

Regards,

Shivangi 

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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ie, check your account - https://account.adobe.com

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