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You must resolve a problem with your payment information before you can make any changes to your pla

New Here ,
Jun 07, 2024 Jun 07, 2024

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I signed up for a Creative Cloud subscription where I was given 7 days of free use. In the end, I didn't have enough money on my card to pay the fee. But I did not cancel the subscription. Now I can't cancel it because it says "you must resolve a problem with your payment information before you can make any changes to your plan. If you do not take action, your plan will be suspended." How can I cancel this plan?

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Jun 07, 2024 Jun 07, 2024

contact adobe support to resolve this and prevent future credit issues. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's

...

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Community Expert ,
Jun 07, 2024 Jun 07, 2024

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contact adobe support to resolve this and prevent future credit issues. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Jun 07, 2024 Jun 07, 2024

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Thank you for the help 🙂

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Community Expert ,
Jun 07, 2024 Jun 07, 2024

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you're welcome.  is your problem resolved?

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