Your PayPal billing country or region doesn’t match the country or region we have on file.

New Here ,
Apr 18, 2022 Apr 18, 2022

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I am trying to buy an adobe “photography plan” from Sri Lanka. When I try to check out using my PayPal account, adobe prompt this error message, “Your PayPal billing country or region doesn’t match the country or region we have on file.” the error message after processing the payment. What can be the cause of this?

 

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Adobe Community Professional ,
Apr 18, 2022 Apr 18, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Apr 19, 2022 Apr 19, 2022

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Hi there, 

 

While trying to purchase a plan, please make sure the country mentioned in the Adobe account matches the country associated with your payment options. 

 

Please refer this link for more information on how to update billing: https://helpx.adobe.com/sign/using/update-billing-information.html

 

Thanks 

Kanika 

 

 

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