Your PayPal billing country or region doesn’t match the country or region we have on file.

[Charith23656625boxs]

I am trying to buy an adobe “photography plan” from Sri Lanka. When I try to check out using my PayPal account, adobe prompt this error message, “Your PayPal billing country or region doesn’t match the country or region we have on file.” the error message after processing the payment. What can be the cause of this?

[John T Smith]

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
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[KanikaS]

Hi there, 

While trying to purchase a plan, please make sure the country mentioned in the Adobe account matches the country associated with your payment options. 

Please refer this link for more information on how to update billing: https://helpx.adobe.com/sign/using/update-billing-information.html

Thanks 

Kanika