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your subscription has been cancelled and access to all related Adobe apps and services BLOCKED???

Community Beginner ,
Apr 15, 2024 Apr 15, 2024

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Hello,

I'm responding to the notice I received from you. I would like to know for what reason the entire paid Creative cloud account was immediately blocked?
For what reason was an email not sent first informing us of the identified problem to avoid this very unpleasant situation?
I am currently working on several projects and only have your original (paid) software on my laptop.

The last payment was charged on 4/4/2024.

 

Please restore my account immediately, this is a major interference in my work environment.

 

Thank you for the positive treatment.

Karel Beranek

 

Snímek obrazovky 2024-04-15 145833.pngSnímek obrazovky 2024-04-15 145924.png

Snímek obrazovky 2024-04-15 150116.pngI don't understand 😞

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Account management , Billing

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Community Expert ,
Apr 15, 2024 Apr 15, 2024

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contact adobe support and ask.  there have been a lot of these reported recently.

 

they will probably need a few days to find the problem, but you can start a trial subscription (with another email/adobe id) while waiting. just remember to cancel before you end up with 2 subscriptions.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Beginner ,
Apr 15, 2024 Apr 15, 2024

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There is no telephone support in my language in the Czech Republic... I don't know what to do...

I only use the paid version and I installed creative cloud on my laptop and mobile. Now after a month I got this mail...

 

all time chat: To continue with agent assistance, please sign in with an active plan. I found no record of an active plan...

- Yes, I'm mute now that you've blocked it.

 

I'll write to:

twitter/x:
tweet @AdobeCare

 

I hope someone can help.

Thank you.

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Community Expert ,
Apr 15, 2024 Apr 15, 2024

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@KarelBBB 

 

keep us updated.  you should hear back from twitter/x today.

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Community Beginner ,
Apr 15, 2024 Apr 15, 2024

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I have the same problem as many users. It's impossible to get any sensible answer. Writing in the chat only gives you an answer to wait.

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Community Expert ,
Apr 15, 2024 Apr 15, 2024

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@default7rlej2or1x42 

 

follow the instructions in my post to bypass the bot.  if you've done that and are waiting for adobe to research the issue, follow the instructions if you want a trial subscription while waiting.

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Community Beginner ,
Apr 15, 2024 Apr 15, 2024

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yes, it's terrible 😕

 

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Community Beginner ,
Apr 19, 2024 Apr 19, 2024

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I don't speak English fully, that's why communication on the phone is a problem for me. every day there are many of the same problems and nobody solves it and we are on the official ADOBE forum. I don't know what to do more to make someone notice that many people have a problem here. Someone needs to start actively addressing this.

Could an adobe staff member help us here?

 

I think there are a lot of people with the same problem! 😞

 

ADOBE I NEED HELP

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Explorer ,
Apr 19, 2024 Apr 19, 2024

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I have the same problem (it happened last Friday), I am from Poland and I bought a subscription directly through adobe website. I contacted them immediately that day and was told to wait 3-5 business days. Yesterday I contacted them again, as I still hadn't received any email, and was told to wait another 3-5 business days because it is taking longer than expected  

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Community Expert ,
Apr 19, 2024 Apr 19, 2024

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LATEST

it seems most of you purchased a coupon or redemption code from an unauthorized vendor. if that's what occured to you, contact the vendor and ask for a refund. if denied, contact your credit card issuer and dispute the charges.

 

in the meantime, you can start another subscription with a new adobe id/email address.

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